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Gateway Packaging Privacy Policy

INTRODUCTION

This is the official Privacy Policy of Gateway Packaging Pty Ltd. It provides a clear and concise outline of how and when personal information is collected, stored, used, and disclosed by us.

In this policy, “us”, “we”, or “our” means Gateway Packaging Pty Ltd (ABN 12 600 351 942). It applies to all personal information collected by us, including via www.gatewaypackaging.com.au and any related Gateway Packaging website or social media page, and from an individual via any other means, including physically or electronically. By visiting or using our website, you agree to the collection, storage, usage, and disclosure of your personal information by us in the manner described in this Privacy Policy.

We are committed to ensuring the privacy of personal information provided to the company by customers, employees, vendors, business partners, and other stakeholders. This policy contains information on how and why we collect your personal information, how we may use and disclose that information, and how we keep it secure. This policy also outlines how to access and correct your personal information and what control you have over our use of that information.

This policy is a public document and has been developed to provide transparency and openness in relation to personal data collection and management. This Privacy Policy is based on the Australian Privacy Principles contained in Schedule 1 in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988.

We may change these terms from time to time, so please check our privacy policy regularly online at www.gatewaypackaging.com.au, request a copy by emailing info@gatewaypackaging.com.au, or contacting us on +6145831111 .

INFORMATION YOU PROVIDE TO US

We may collect and hold personal information about you where the information is necessary for us to carry on our business and provide our services. This information is provided by you directly to us, for example, when you register on our site, place an order, subscribe to our newsletter or fill out a form. This personal information may include:

  • Your full name
  • Your contact details, including email address, delivery address, and phone number
  • Your place of work, job title, and ABN
  • Contact preferences
  • Banking details for processing payments at the time of order

Your personal information will be collected in accordance with the requirements of the Privacy Act. If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services that you, or they, are seeking.

INFORMATION WE COLLECT FROM YOUR USE OF OUR WEBSITE

When you visit our website, our Internet Service Provider automatically records the following information about you:

  • Device information, including the operating system, preferred language, unique device identifier, and mobile network
  • Location information: if you permit our website to access location services on your mobile device, we may collect the precise location of your device. On desktop computers, the country where you are located is recorded
  • Website usage: we collect information about how you interact with our website, including the page/s you visit, the time spent on each page, the date and time of your visit, and the website you visited immediately prior to ours
  • Transaction information: we collect your transaction details when you place an order on our website, including the products you order, the date and time of your order, the address the order will be shipped to, and the total amount charged

METHOD OF COLLECTION

Below are some examples of the situations where we may collect your personal information:

  • When you place an order with us for goods and services, we need to know who you are and where you are in order to successfully process your transaction
  • When you apply for any form of credit, for us to bill you and properly assess an application for credit.
  • When you sign up to our website mailing list
  • When you participate in any offers, promotions, trade shows, or other marketing activities
  • When you contact us, we may keep a record of that correspondence
  • During conversations between you and our representatives
  • Where video surveillance or audio recording might be in use
  • When you apply for employment with us
  • As a consequence of regulatory requirements

Where possible, we will collect your personal information directly from you by writing, by telephone, in person, through our website, and any other electronic communication channels and take reasonable steps to ensure that the information collected is accurate at the point of collection. We may also collect your information from those authorized to act on your behalf, such as an agent. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances, or where that is not possible, as soon as reasonably practicable after the information has been collected (“post-collection notification”).

If you apply for any form of credit from us, we may collect and hold various information about you and your financial position, including credit information or credit eligibility information. Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out below.

When you provide us with personal information about other individuals, it is important that you obtain their consent. We rely on you to inform the individual that you have provided us with their information, the purpose for which it may be used, and how they can gain access to their information.

PURPOSE OF COLLECTION

The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect, use, and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purpose of:

  • Providing you with information about other products and services that we offer that may be of interest to you
  • Providing you with information relevant to your type of business or other area of expertise or interest
  • Administrative and accounting purposes
  • Notification of updated pricing, product information, our developments, and service changes
  • Providing promotional and marketing communication such as special offers and new products
  • Process transactions where you information whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other for than for the express purpose of delivering the purchased product or service requested.
  • Record-keeping after your account has been deactivated or terminated
  • Facilitating our internal business operations, including the fulfillment of any legal requirements
  • Providing you with access to protected areas of our website
  • Verifying information for accuracy or completeness (including by way of verification with third parties)
  • Combining or supplementing your personal information with information we collect from third parties and use it for the purposes set out in this Privacy Policy
  • Analyzing our services and customer needs with a view of improving those services

USE AND DISCLOSURE OF INFORMATION

Generally, we only use or disclose personal information about you for the primary purpose for which it was collected (as set out above). We will not sell, rent, or lease personal information to a third party, except where consent has been obtained. However, personal information may be transferred to our service providers who can support us in delivering our products and services to you. These service providers include, but are not limited to, employees, contracted agents, delivery companies, mail houses, web hosting organizations and information technology providers, and third-party fulfillment contractors.

Currently, the majority of our service providers are located in Australia; however, some service providers may be located overseas, primarily in New Zealand, America, Ukraine, and Germany. As a result, personal information collected and held by us may be transferred overseas in order to fulfill our primary purpose. Please note that Australian law may not apply to some of these entities.

You consent to that disclosure and agree that by giving that consent, APP 8.1 (cross-border disclosure of personal information) no longer applies, and we are not required to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information.

Other circumstances where we may use or disclose your personal information:

  • Where you have provided consent for use or disclosure
  • Where required by law or law enforcement and government agencies
  • Where we reasonably believe that the use or disclosure of personal information can prevent or avoid imminent threat to persons health and safety or the public health and safety.

STORAGE AND SECURITY OF INFORMATION

We store your personal information in different ways, including in paper and electronic form. We understand the importance of keeping your personal information secure. We take all reasonable measures to ensure that your personal information is stored safely to protect it against loss, misuse, unauthorized access, modification, and/or disclosure. We protect secure data with industry-standard firewall and password protection systems which are only accessible by authorized staff. Even after you cancel or close your account with us, we will retain your information for as long as we reasonably need it for the purposes outlined in this Privacy Policy.

Our service providers and employees who have access to your information have been made aware of the requirements of the Privacy Act and their responsibilities.

NOTIFIABLE DATA BREACHES

In the event of a data breach, we will take all reasonable steps to contain the breach, and where possible, will take immediate steps to limit any further access or distribution. If we have reasonable grounds to suspect the data breach is likely to result in serious harm to any affected individuals, we will take reasonable steps to ensure an assessment is completed within 30 days of the breach. If remedial action is successful in making serious harm no longer likely, then no notification or statement will be made. When we are aware of reasonable grounds to believe serious harm is likely, as soon as practicable, we will notify each of the individuals whose data was breached or who are at risk. This notification will contain information regarding the breach and recommendations of the steps the individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.

OPTING OUT OF MARKETING AND PROMOTIONS

We may send you direct marketing communications and information about our products that we consider to be of interest or value to you. These communications may be sent via telephone, email, or post using the personal information provided by you. We do not send advertising or marketing information unless we have your express or inferred consent in accordance with Australian laws. If you no longer wish to receive these types of communications, you may remove your name from our database either by using the opt-out facilities provided in the marketing communications or by contacting us via the contact details in this Privacy Policy.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Website Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Our website uses the Facebook Tracking Pixel and LinkedIn Insight Pixel, services which transmit website traffic data for the purposes set out above. By using this website, you consent to the processing of data about you by Facebook and LinkedIn in the manner described in the Facebook Privacy Policy and LinkedIn Privacy Policy for the purposes set out above.

Gateway Packaging also uses interfaces with social media sites such as Facebook, LinkedIn, Instagram, Youtube, X-account (Previously Twitter) and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This privacy policy was last modified on 7 August 2024.